Free Verona Tiles Offer Terms & Conditions

1. Promoter

The promoter is City Plumbing Supplies Holdings Limited (company number 02489546) and Plumbing Trade Supplies (company number 01851210), both part of the Highbourne Group (together, the “Promoter”).

Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.

2. The Promotion

The Promoter is offering customers free tiles from the Verona product range when they book either a showroom appointment or a virtual appointment through the Bathrooms.com website and meet the minimum qualifying spend requirements.

The value of the free tiles will be up to 10% of the total bathroom order value, subject to a maximum redemption value of £600.

The offer is available on a single qualifying transaction only and is subject to the eligibility, spending and booking conditions set out in these terms and conditions.

3. Promotional Period

The promotion runs from 6 November 2026 until 31 December 2026, inclusive (the “Promotional Period”).

Both the qualifying appointment booking and the qualifying bathroom purchase must be completed within the Promotional Period.

Appointments booked or purchases completed outside the Promotional Period will not qualify.

4. Eligibility

To qualify for the free tiles offer, customers must:

  • Book either a showroom appointment or a virtual appointment through the Bathrooms.com website during the Promotional Period.

  • Complete their qualifying bathroom purchase within the Promotional Period.

  • Spend a minimum of £2,000 on qualifying bathroom products in a single transaction.

  • Select their tiles from the Verona product range in connection with their qualifying appointment.

  • Not fall within any of the excluded participant categories listed in clause 5.

Both showroom and virtual appointments qualify for the offer.

5. Excluded Participants

The following are not eligible to participate in the promotion:

  • City Plumbing, The Bathroom Showroom or any other merchant trade account holders:

  • Public sector organisations or housing associations;

  • National or regional house builders or contractors;

  • Businesses with more than 15 employees;

  • Customers receiving bespoke, contract or project pricing arrangements;

  • Merchants, resellers or competitors of City Plumbing or Plumbing Trade Supplies;

  • Employees of the Highbourne Group, their immediate families or agents; and

  • Employees of agencies or suppliers directly associated with the promotion.

The Promoter reserves the right to refuse or withdraw the offer where a customer does not meet the eligibility requirements.

6. How to Claim the Offer

To claim the free tiles offer, customers must:

  • Book a showroom or virtual appointment through the Bathrooms.com website during the Promotional Period.

  • Complete a qualifying bathroom purchase within the Promotional Period.

  • Purchase a minimum of £2,000 worth of qualifying bathroom products in a single transaction.

  • Select their chosen tiles from the Verona product range in connection with their qualifying appointment.

The value of the free Verona tiles will be calculated at up to 10% of the total bathroom order value, subject to a maximum redemption value of £600 per qualifying transaction.

For example:

  • A qualifying bathroom order of £2,000 will entitle the customer to up to £200 worth of free Verona tiles.

The offer is limited to one qualifying transaction and cannot be split across multiple transactions or combined with separate purchases to meet the minimum spend requirement or increase the free tiles allowance.

Any tile value exceeding the applicable allowance must be paid for by the customer.

7. Availability and Returns

The offer is subject to the availability of the Verona product range and stock levels.

The Promoter reserves the right to substitute unavailable products with an alternative of equal value where necessary due to stock shortages.

Free Verona tiles supplied under this promotion are non-returnable and cannot be exchanged for cash or credit, except where required by law. This does not affect customers' statutory rights in relation to faulty, damaged or incorrectly supplied goods.

8. Booking and Purchasing Conditions

8.1. The offer is conditional upon booking either a showroom appointment or a virtual appointment through the Bathrooms.com website during the Promotional Period.

8.2. Both showroom and virtual appointments qualify for the offer.

8.3. The qualifying bathroom purchase must be completed between 6 November 2026 and 31 December 2026, inclusive.

8.4. A minimum spend of £2,000 on qualifying bathroom products is required in a single transaction.

8.5. The offer applies exclusively to tiles from the Verona product range.

8.6. The free tiles allowance is calculated at up to 10% of the total bathroom order value, subject to a maximum redemption value of £600 per qualifying transaction.

8.7. The offer is limited to one qualifying transaction and cannot be split across multiple transactions or combined with separate purchases.

8.8. Any tile value exceeding the applicable allowance must be paid for by the customer.

8.9. Free Verona tiles supplied under this promotion are non-returnable and cannot be exchanged for cash or credit, except where required by law. Statutory rights relating to faulty, damaged or incorrectly supplied goods remain unaffected.

8.10. Booking an appointment does not guarantee the availability of a particular appointment date or time. All appointments are subject to availability.

8.11. The offer cannot be used in conjunction with any other promotion, discount or offer unless expressly stated otherwise by the Promoter.


9. Amendment or Withdrawal

The Promoter reserves the right to amend, suspend or withdraw the offer where necessary due to circumstances beyond its reasonable control.

Where changes are required, the Promoter will endeavour to minimise any impact on customers and act fairly and reasonably.

10. Data Protection

Any personal data collected in connection with this offer will be processed in accordance with the Promoter's Privacy Policy:

https://www.highbournegroup.co.uk/privacy-policy/

11. Liability

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be excluded or limited.

Subject to the above, the Promoter shall not be liable for any indirect or consequential loss arising from participation in the promotion or use of the promotional offer.

12. Governing Law

These terms and conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.

13. Acceptance

Participation in the promotion constitutes acceptance of these terms and conditions.