Supply & Installation Terms & Conditions

These terms are for The Bathroom Showroom customers and apply to your order, and our supply and installation of the Products.

Please note, our Terms of Sale apply to these Terms and Conditions, and shall take precedence in the event of any invalidity or inconsistency or enforceability between the Terms.

1 Words used in these Terms

"Customer Advisor" means a member of the The Bathroom Showroom staff, who is not a qualified tradesman, who produces a Plan for you or assists you with the production of a Plan.
"Delivery Terms" means the terms that apply to our Product delivery services, full details of which can be found in store and on our Website.
"Estimate" means an estimated price for Products and/or Services. It is not part of the Order and cannot be accepted by you.

“Installer” means a qualified tradesman, directly engaged on our behalf, who executes and installs the Plan for you or assists you with the production of a Plan, in accordance with his or her skills and expertise.
"Order" means your order for the Products, Services and/or a Survey (as applicable), placed in store, through our Website, by telephone or using such other means as we may permit from time to time.
"Our agreement" means the agreement pursuant to which we provide the Products, Services, Specifications, Plan and/or Surveys (as applicable), comprising these Terms and any additional terms that apply to any Services we provide, quote we give.
"Plan" means a design plan created using our design tool, whether produced by you or a Customer Advisor and whether based on either: (i) a basic visual inspection of the area specified by you; or (ii) measurements and descriptions provided by you, in each case for the purposes of providing you with an Estimate.
"Products" means the goods and products that we directly sell.
"Quotation" means a fixed price for Products and/or Services provided by us against which you can place an Order in accordance with these Terms.
"Sales Advice" means the customer Advisor providing a document to you you which confirms your Order and which contains details of the Products, Services and/or Survey(s) Specification Plan (as applicable) to be supplied to you together with the price for those Products, Services and/or Survey(s) and/or Specification and/or Plan.
"Services" means the services ordered by you and set out in the Quotation and/or Sales Advice (as the case may be).
"Survey" means a visual inspection of the area specified by you in order to: (i) verify the Plan; and/or (ii) produce a Quotation.
"Terms" means the terms and conditions set out in this document.
"we", "us" or "our" means the The Bathroom Showroom entity from whom you order and purchase Products, Services, Specifications, Plan and/or Surveys (as applicable).

"Website" means the website ( www.bathrooms.com)(or such other URL as we may specify from time to time)) that is operated by us or on our behalf.
"you" or "your" means the person(s) placing an Order.

2 Sale

These Terms apply to your Orders for, and purchases of, Products and Services in connection with The Bathroom Showroom and such other service offerings as we may determine from time to time.

Please check that your Order (and where relevant your Quotation) is complete and accurate before you commit yourself to your Order. Following receipt of your Order we may (depending on the nature of your Order) provide you with Sales Advice. Please check the Sales Advice when you receive it; you must notify us immediately in writing if the Sales Advice is inaccurate or incomplete.

You will have an opportunity to check and correct any input errors in your Orders via the Website up until the point at which you submit your Order by clicking the confirm order and pay (or similar) button on the checkout page of our Website. Please carefully check your Order at each stage of the order process. Once you have clicked the confirm order and pay (or similar) button, you will need to pay for your Order.

Your Order is an offer to purchase from us. When you place an Order with us, you do so in accordance with these Terms, subject to our acceptance of your Order.

Unless we have notified you that we do not accept your Order or you have cancelled it in accordance with our returns policy, we accept your Order as follows:

• where you place an Order via the Website, we accept your Order when written confirmation of order is issued by us and (i) when we begin to process your order or (ii) we dispatch the Products or (iii) the Products are collected by you in store (as the case may be), whichever is earlier;

• where you place an Order in store, we accept your Order when we provide you with a Sales Advice confirming that the Order has been placed and processed; and

• when you place an Order by telephone, we accept your Order when we confirm that the Order has been placed and processed.

These Terms (and our agreement) will become binding on you and us when we accept your Order as described in the preceding paragraph. The processing of your payment and acknowledgment of receipt of your Order (whether by email, telephone or otherwise) does not constitute legal acceptance of your Order.

We may choose not to accept your Order for any reason and we will not be liable to you or to anyone else in those circumstances. If we do not accept your Order (whether in whole or in part) we will refund any monies paid in connection with that Order (or that part of the Order that we do not accept).

If we accept your Order, we have a legal duty to supply any Products ordered in conformity with our agreement.

These Terms are between you and us, regardless of whether a third party pays for the Order.

The provision of the Services may be subject to additional terms. Where this is the case, these additional terms will be brought to your attention.

These Terms are only in the English language. These Terms will not be filed by us.

If you view these Terms via our Website, you should print a copy of these Terms or save them to your computing device for future reference.

3 Quotations, estimates and surveys

The following terms apply where we (which includes our Sales Advisor) or the Installer (as may be applicable (to be confirmed in writing during that time) carry out a Survey and provide you with an Estimate in advance of the Survey and a Quotation following the Survey:

For certain types of Products and Services we may give you a Quotation without producing a Plan or carrying out a Survey.

If we give you an Estimate it is indicative only and subject to us or the Installer carrying out a Survey. You will need to place an Order for the Survey.

If we carry out a Survey you will need to bring to our attention anything which is relevant to the Products and/or Services you require.

After we have carried out a Survey we will normally give you a Quotation for the Products and/or Services.

The Quotation will include a schedule setting out the Products and/or Services we are quoting to provide.

Quotations are only valid for the period of days specified on the Quotation or, where none is specified, 14 days from the date of the Quotation. If you do not accept a Quotation by placing an Order within this period, the Quotation is withdrawn unless we agree otherwise in writing.

If a Survey is required but we are unable to carry out an appropriate visual inspection (for example, if building works are not complete) we may need to carry out a second Survey and we reserve the right to charge an additional fee for that second Survey.

Changes to your Order and/or Quotation (including the Schedule of Works, price and delivery dates) may be required as a result of the second Survey. If changes are required we will provide you with an amended Quotation or a new Quotation. If you do not accept the amendments or the new Quotation, we will cancel the Order and you will receive a refund of the price paid (if any), save for the Survey fees.

4 Services

We will only carry out the Services using Products that you have purchased from us or an authorised third party acting on our behalf, unless we agree otherwise. You must ensure that the Products you select and purchase are completely suitable for your needs and are suitable for the Services you order, prior to the placement of the order.

You will need to obtain all necessary planning permissions, local authority consents and other consents and permissions required for the Services before they start (as applicable). It is not our responsibility to check that you have obtained any required consents or permissions. You must allow us or our agent to inspect these consents and permissions if we ask.

You must inform us if the property where the Services are to be provided is listed, located within a conservation area or otherwise subject to restrictions or issues which may impact on the Services. It is your responsibility to check that the Services will not violate any such restrictions.

We will only provide the Services set out in the Sales Advice or, where relevant, the Installers Advice, the Quotation and/or Schedule of Works or as otherwise agreed between you and us in writing. If you want us to provide any additional services we may need to agree to an additional Order with you.

The Services will be provided with reasonable skill and care using best efforts. We will try to keep disruption to water, gas and electricity supplies to a minimum.

The Services may be provided by a third party on our behalf such as an Installer and/or subcontractor.

You will need to provide us, and any third party carrying out the Services on our behalf, with free, safe and proper access to the property concerned (including the loft and garden) and free, safe and proper storage for our and (where relevant) their equipment and property while carrying out the Services, including an area to store any waste and also for any Products we deliver to you before the Services start (if any). You will take such other steps as you reasonably can to enable us to provide the Services.

We reserve the right to refuse to provide the Services and cancel your Order where we have reasonable grounds for doing so (such as concerns over the safety of our employees and contractors or where you ask us to perform the Services in a manner that contradicts our reasonable recommendations). If we cancel your Order in these circumstances, and you have paid for your order, you will receive a refund of the price paid.

If we have agreed to remove pre-existing units, fixtures or fittings this may necessarily cause some damage to surrounding areas. We will try to limit the amount of damage and use our best efforts but unless we have agreed to do, the Services do not include us ‘making good’ any damage caused, painting, decorating or tiling.

Unless we agree otherwise or unless resulting from the negligence of us or any Installer and/or subcontractor appointed by us, the Services do not include, and we shall not be responsible for, the correction of:

• any faults or failures in the supply of water, electricity, gas or other services to the property where the Services are to be provided nor any faults or failures in the water or drainage systems or any other conduits or systems connected to the property; or

•  accidental or wilful damage or defective works caused by other persons in relation to the property where the Services are to be provided.

Any reduction in energy consumption (including any calculation of potential costs savings) that we provide to you is approximate only and, unless we have failed to take reasonable skill and care, we shall not be responsible if the reduction or savings are not achieved following the provision of the Services.

Unless we otherwise agree in writing, the Services may include removal and disposal of ordinary waste arising directly from the installation itself. This does not include hazardous waste, asbestos, pre-existing household waste, third-party waste or waste not arising directly from the Services, unless expressly stated in your Quotation or Schedule of Works.

5 Additional works

If additional works are: (i) found to be necessary (including the removal and disposal of asbestos and any other hazardous substances); or (ii) requested by you, in each case during the course of the provision of the Services, we reserve the right to charge additional fees for the Products and/or Services to be provided. Where such additional works are found to be necessary, work under your Order will be suspended and we may provide you with a quotation for the additional work. If you accept the quotation, we will recommence work under your Order and carry out the additional works. The provision of additional works may be subject to separate terms and conditions.

Such additional work may be fundamental to the provision of the Products and/or Services and, as a result, we reserve the right to suspend the provision of the Products and/or Services until such additional works have been completed, whether by us or a third party to our satisfaction. If you do not agree to the additional works, you may cancel your Order, and you will be liable to pay our charges for the Products provided and/or Services carried out prior to cancellation. You will only receive a refund for that part of the Services not provided and those Products which we have not made or started to make to your specification and/or which have not been installed prior to cancellation.

If you do not agree to the additional works and cancel your Order we will not be responsible for ‘making good’ any damage or disruption caused, painting, decorating or tiling and, although we will try to limit the amount of damage and disruption caused, we will not be responsible for putting the property where the Services are to be provided back in the condition it was in prior to us providing the Products and/or Services, unless we have agreed to do so or we have failed to exercise reasonable skill and care.

6 Prices, payment and availability

The following terms apply to prices determined solely from information you provide to us and where we have not provided you with an Estimate or Quotation:

In order to ascertain the price payable for the Services you Order, you must provide us with certain information in response to our questions about the property where the Services are to be provided. The initial price you pay for your Order is calculated based upon your responses to these questions.

When we attend the property to carry out the Services, we will verify that the initial price you have paid for your Order is correct. If we determine (in accordance with our list prices) that the total cost of your Order will exceed your initial payment, we reserve the right to charge additional fees for the Services to be provided. If you do not accept the additional fees we will cancel the Order and you will receive a refund of the price paid. If we determine that the total cost of your Order will be less than your initial payment, you will receive a refund of the amount you have paid that exceeds the total cost of your Order.

The following terms apply in all circumstances:

You must pay for all Surveys, Services and Products you purchase from us or an authorised third party on our behalf (if any), together with associated VAT and delivery charges (if applicable). Payment must be made by credit or debit card if you place your Order by telephone.

1. For credit account purchases: "Payment for goods and/or services supplied during a month on a credit account shall be due and paid in full in one payment not later than the last day of the month following the month of delivery or deemed delivery of the goods and/or services."

2. For non-credit account purchases: "Payment shall be with the order."

3. Finance options: in accordance with the Terms listed on our website (The Bathroom Showroom)

In the event that any amount remains unpaid by you, regardless of whether any portion of the account is currently being contested, we reserve the right to allocate any received payment toward any goods or services we deem appropriate. Furthermore, you will be required to pay interest on the outstanding balance at a rate of 3% per annum above the prevailing base lending rate of the Royal Bank of Scotland Plc. This interest will accumulate daily from the original payment deadline until the debt is settled in full. You shall also be responsible for all expenses and costs we incur while recovering these funds or enforcing our rights.

If you only place an Order for a Survey you will only be obliged to pay the Survey fee set out in the Estimate, Sales Advice or the Installer and/or subcontractor or otherwise notified to you. You will need to pay for each Survey regardless of whether or not you decide to accept our Quotation and place an Order for Products and/or Services.

We may update prices at any time. Despite our best efforts, we may occasionally misprice our Surveys, Services and/or Products. If this happens then we will not be obliged to supply the Survey, Services and/or Products at the incorrect price or at all. We will (at our discretion) either cancel your Order (and refund the price you have paid) or endeavour to contact you and ask you whether you wish to continue with the Order at the correct price. If we are unable to contact you or you do not wish to continue with the Order at the correct price, we will cancel your Order and refund the price you have paid. Any typographical error or clerical omission in any sales literature, quotation, price list or other document issued by us may be corrected without liability on our part.

From time to time we may apply promotional prices to our Surveys, Services and/or Products, including Website or in-store only prices. These promotional prices will only apply in the context in which the promotion is given and are subject to the terms of that promotion. For example, Website only prices will not be applicable to in-store orders or purchases, and in-store only prices will not be applicable to Website orders or purchases. To take advantage of promotional prices, you must quote the relevant promotion code when you order (where applicable). We may update promotions at any time.

If you use a credit/debit card to pay for your Order, you must use your credit/debit card or a credit/debit card that you are otherwise authorised to use. All credit/debit card holders are subject to validation checks by third parties and authorisation by the card issuer. If the issuer of the card refuses to authorise payment or any other validation checks return adverse results, we will not accept your Order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

Please note: We are not responsible for the card issuer or bank charging the cardholder as a result of our processing of the credit/debit card payment in accordance with your Order.

All Products are subject to availability. If you order Products which are not available from stock, we will take reasonable steps to contact you to discuss how you wish to proceed. You will have the option to wait until the Products are available from stock, or cancel your Order for those Products. If the Products are unlikely to be restocked (or we are unable to contact you), we will cancel your Order for those Products and refund the price you have paid for those Products.

7 Plans

If we or the Installer and/or subcontractor produce a Plan it is for the sole purpose of providing you with an Estimate and is indicative only. It is based on either a basic visual inspection for aesthetic purposes only or the measurements and information you provide.

All Plans (and all intellectual property rights (including copyright) within the Plans) will be owned by us and may only be used by you in connection with an Estimate, Quotation or Order for Products and/or Services from us and/or the provision of Services by us to you. You assign to us all right, title and interest (including any intellectual property rights) in and to each Plan created by you (and agree to sign any document at our request and our reasonable expense to give effect to this assignment) and you waive all moral rights in and to that Plan.

We will not be liable for the accuracy and suitability of the Plan and you should not rely on it. We recommend that you have a survey, whether carried out by us or a third party, before carrying out any installation work or otherwise relying on the Plan.

8 Measurements

If you provide us with measurements you must ensure they are correct and accurate. You are responsible for the accuracy of measurements you provide.

If there is an error in the measurements you supply and the Products and/or Services are made or supplied to those measurements, we will not refund the cost of the Products and/or Services provided, unless the Products are faulty or we have failed to exercise reasonable skill and care.

9 Delivery/start of work

We will take reasonable steps to meet any estimated date(s) set out on the Quotation, Sales Advice or as otherwise agreed between us for starting the Services. Subject to availability and our Delivery Terms, where we have agreed to deliver Products, we will use reasonable endeavours to do so on any specified date we agree, or if no date is specified, within 30 days of the date of your Order for those Products. Occasionally these dates may be affected by factors beyond our reasonable control and so these dates cannot be guaranteed. 

We do not recommend removing fixtures and fittings such as toilets, showers or sinks that provide essential day to day services, until shortly before the Services are due to start or (where applicable) you have received your ordered Products and checked all of them for any defects or missing parts. We will let you know if we become aware of an unexpected delay and will arrange a new date with you.

You must take reasonable steps to collect or take delivery of the Products (where applicable) and do everything you reasonably can to ensure that we can start the Services on any estimated or specified date(s). Where the Services require Products purchased by you separately to your Order, you are responsible for ensuring that you have sufficient suitable Products for us to perform the Services and those Products are available at the property when we start the Services. If you do not have sufficient suitable Products, we may need to arrange a subsequent visit to complete the provision of the Services and we reserve the right to charge you a further fee for this. You must let us know if you wish to re-arrange the delivery/commencement date(s) and we will arrange a new date with you.

If we are unable to start the Services or deliver the Products (where applicable) as a result of your action or inaction (for example, you are not present at the property or you have not cleared the area where the Services are to be provided), we will need to arrange a subsequent visit to complete the provision of the Services or deliver the Products and we reserve the right to charge you a further fee for this.

Unless we have agreed otherwise, Products must be signed for on delivery by a person aged 18 or over. Delivery will be completed when we deliver the Products to the address you specified in your Order.

For reasons of health and safety and to avoid any property damage, certain Products can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant Products need to be transported from the delivery location, unless we have agreed to do this as part of the Services.

10 Risk and ownership

If any Products are provided to you by us or an authorised third party on our behalf, on delivery of the Products to you (or collection of the Products by you), all risk of damage to, or loss of, them shall pass to you and you will be responsible for them.

You will need to safely and properly store any Products which are delivered to you before Services start (where applicable).

Ownership of the Products will only pass to you on the later of us:

• receiving full payment for the Products from you; and

• providing the Products to you.

Until ownership of the Products passes from us to you, you shall hold the Products on our behalf and shall store the Products at your own cost separately.

You grant us an irrevocable licence to enter, with or without vehicles, any of your premises for the purpose of inspecting or repossessing the Products.

If you cancel your Order, you must keep good care of the Products before returning them to us.

11 Cancellation and returns

This section sets out our cancellation and returns policy. Our cancellation and returns policy set out below is in addition to and does not affect your legal rights as a consumer.

If your Order is for Services only, please see Clause 11.1 for your cancellation rights.

If your Order is for Products and Services (Supply and Install), please see Clause 11.2 for your cancellation rights.

If your Order is for Products only, please see Clause 11.3 for your cancellation rights.

If your Order is a Supply and Install Order, you may cancel the Services element and the Product element separately in accordance with Clause 11.1 and Clause 11.3 respectively.

11.1 Order for Services

You may cancel your Order for the Services for any reason after you have placed your Order and thereafter for up to 14 days commencing the day after the date we accept your Order (as set out in Clause 2).You will lose your right to cancel after the expiry of this period.

If we have not started to provide the Services at your request before the end of the cancellation period you will receive a full refund of the price paid for the Services.

If we start providing the Services at your request before the end of this period then you will be required to pay our charges for the Services carried out prior to you contacting us.

You will only receive a refund for that part of the Services not provided. You will not have the right to cancel your Order for Services once we have completed those Services.

Any refund will be paid within 14 days after the day on which you inform us of your decision to cancel your Order and will be made using the same means of payment as you used to pay for the Order, unless we agree otherwise.

11.2 Order for Products and Services (Supply and Install)

You may cancel your Supply and Install Order for any reason after you have placed your Order and thereafter for up to 14 days commencing the day after the date we accept your Order (as set out in Clause 2 below).You will lose your right to cancel the Services element of your Order after the expiry of this period.

You can exercise your right to cancel your Order by contacting us in writing. You may use the cancellation form at the end of these Terms, but you do not have to. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If we have not started to provide the Services at your request or made the Products to your specification before the end of the cancellation period you will receive a full refund of the price paid for the Products and Services.

If we start to provide the Services or make the Products to your specification at your request before the end of this period then you will be required to pay for the Services carried out and for the Products which we have made or have started to make to your specification and/or which have been installed, prior to you contacting us.

You will only receive a refund for that part of the Services not provided and those Products which we have not made or started to make to your specification and/or which have not been installed prior to you contacting us. You will not have the right to cancel your Order for Services once we have completed those Services.

12 Faulty products

On receipt of the Products you must check they match your Order. If there is any problem, or if they are defective or damaged you must notify us as soon as is reasonably possible, noting that our returns policies on our website apply at all times. 

Claims may be reduced or rejected if we have not been given an opportunity to put matters right.

In addition to the right to cancel an Order as described in Clause 11, if there is a problem with the Products or the Products are faulty, we may make good any shortage or non-delivery, or offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please contact us promptly to arrange. Alternatively, you can return faulty Products in store.

13 Our right to cancel

We may cancel our agreement by notice in writing to you if you are in breach of your agreement with us, you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets. Upon cancellation, any money due to us in respect of our agreement which has been cancelled shall become immediately due and payable and we shall be under no further obligation to provide Products, Services or Surveys to you, provided that where you have paid for Products, Services and/or Surveys in advance of our cancellation of our agreement, we shall, at our discretion, supply those Products, Services or Surveys to you or cancel the provision of the same and refund the price you paid.

14 Use of your personal information

Further information on the manner in which we process personal information is set out in our Privacy Policy, a copy of which is available on our Website.

Calls to our contact centre may be monitored and/or recorded for quality control and training purposes.

15 Liability

Nothing in our agreement excludes our direct liability for fraud or fraudulent misrepresentation, death or personal injury caused by our own negligence or for any other liability which cannot be limited or excluded by law, nor does it affect your statutory rights.

If we directly engage Installers (which may include subcontractors, or third party specialists) to perform works and services on our behalf, we shall be responsible to you for the performance of their services and in particular, where we have failed to use our own reasonable care and skill and/or due diligence in selecting the Installer and ensuring the Installer is fit for the purpose of providing the services/installation.

Without prejudice to the above, our total aggregate liability to you for any and all claims, losses, damages, or expenses arising out of or in connection with this agreement and with the acts or omissions of ourselves or of any Installer and/or subcontractor and/or third party shall be capped at a sum equal to the total fees paid by you for that specific order, under this agreement.

For the avoidance of doubt, if there is any issue with the installation, including property damage, defective installation, snagging, incomplete work or any other concern relating to the Services, you should contact us promptly, and where appropriate (for instance, if the Installer is still at your property) inform the Installer of the issue. We will assess the issue and determine the appropriate next steps. This may include requesting further information, photographs or evidence from you, arranging an inspection, arranging remedial or replacement works by the Installer, liaising with any Installer appointed by us, or liaising with insurers where appropriate.

You must give us a reasonable opportunity to inspect and put right any issue before you arrange for any third party to carry out remedial works, except where extremely urgent action is reasonably required to prevent immediate risk to health, safety or further damage to property. Where urgent action is required, you should notify promptly and keep reasonable evidence of the issue and any steps taken. Nothing in these Terms affects your statutory rights.

We may (where appropriate) provide a two (2) year workmanship guarantee for the installation Services from the date the installation is completed or signed off, whichever is later. During this period, if there is a defect, snagging issue, leak, poor finish, incomplete work or other issue arising from the workmanship of an Installer or subcontractor appointed by us, we will assess the issue and, where appropriate, arrange for the issue to be remedied. This guarantee does not apply to defects or damage caused by misuse, accidental or deliberate damage, inadequate maintenance, normal wear and tear, pre-existing faults or defects at the property, unauthorised third-party works, products or materials not supplied by us, or issues caused by inaccurate information, measurements or instructions provided by you.

Our website, catalogues and other media may contain information and materials created and submitted by third parties, and, to the extent permitted by law, we exclude liability for all losses arising from any error, omission or inaccuracy in any such information and material.

16 General

To the extent not prohibited by law, we accept no liability for any:

• loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our agreement);

• loss which arises when we are not at fault for; and

• business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses).

• any failure to perform, or delay in performance of, the Services to the extent caused by events or circumstances outside our reasonable control;

• any defect, delay, loss or damage caused by your failure to provide accurate instructions, specifications, measurements, information (in anyway whatsoever) or confirmation of the order or plan;

• any defect, loss or damage caused by products, materials, services, installation works or plans supplied or carried out by a third party whom you directly engage and who is not acting on our behalf;

• any pre-existing faults, defects, structural issues, hidden conditions, unsafe services, inadequate water pressure, defective pipework, electrical faults, gas issues, drainage issues or other problems at the property which were not reasonably apparent from our survey or inspection, or which were not made known to us in writing by you;

• any events outside our reasonable control, including extreme weather, fire, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, restrictions on imports or exports, or market disruption, in each case to the extent outside our reasonable control.

Our products may show some colour variations. To the extent permitted by law, we accept no liability for any discoloration or variation in the colour of the products.

We will take reasonable steps to display as accurately as possible the colours, appearance and other detailing of our Products (and their packaging) in the images that appear on the Website and in our catalogues and other media. However, we do not guarantee that the images, appearance and other detailing that appear on the Website and in our catalogues and other media will exactly reflect the colour, appearance or detailing of the physical Product (or its packaging). Your Products (and their packaging) may vary slightly from those images.

If any provision of these Terms (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable in whole or in part, the validity, legality or enforceability of the other provisions of these Terms and the remainder of the provision in question shall not be affected.

No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 (if based in England and Wales) or otherwise.

We may at any time assign, transfer, mortgage, charge, subcontract, novate (and otherwise) or in any manner with all or any of the rights and obligations under our agreement to any person (including third parties, finance providers or otherwise), and we shall provide you with written notice of the same. Without our prior written consent, you may not assign or transfer, charge, subcontract, declare a trust or deal in any manner any or all your rights or obligations under our agreement.

If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, or we delay in doing so, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

Our Terms of Sale shall apply to this agreement.

17 Governing law and venue for disputes

Subject to the following paragraph, you and we agree that our agreement is governed by the law of England and Wales and that any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will only be dealt with by the courts of England and Wales.

18 Alternative Dispute Resolution

If we have been unable to resolve your complaint for you, you may wish to use the Alternative Dispute Resolution Service. 

19 Contacting us and you

If you have any questions, complaints or concerns with respect to your Order or these Terms, please contact us as follows: https://www.cityplumbing.co.uk/content/contact-us 

If we have to contact you or give you notice in writing, we will do so by email or by hand or by pre-paid post to the address you provide to us in your Order or we otherwise hold for you.

Last updated: 18 June 2026

Highbourne Legal Team