Refund policy

You can return any Products to your nearest City Plumbing Branch, along with proof of purchase. Or, you can arrange for us to collect the Products by emailing sales@bathrooms.com, or calling us on 01525 300 830, with your order number and details of the Products you want to return. We’ll then arrange for the Products to be collected by our nominated carrier. Please note that our minimum charge for this collection service is 15% of the order value and may be more depending on your location and Product type.

We’ll refund your returned Products as soon as possible and no later than 14 days after receiving them back. The refund will be made to the debit or credit card you used to pay for the Products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you’ve handled them.

Unless you have a Consumer Cancellation Right or faulty/defective Product, any cancellations/returns and refunds are at our discretion. To enquire about cancellations and returns, please , or call us on 01525 300 830 with your order number, postcode and phone number. If we do accept a return of the Products, they must be returned in their original condition within 30 days of the date of delivery to you or within 30 days of the date of collection. You’ll be responsible for returning the Products to us at your own cost and we may deduct a restocking charge from the amount of your refund.

As of 5th October 2015 in line with Government legislation if you request a single use carrier bag when collecting your order then a 5p charge for each bag will be made by the collection branch, for more information please visit gov.uk/carrierbags.